Booking agentThe office closes. The questions do not.
How a chat assistant on a heli-ski operator's website answered guests at any hour, showed them the trips that fit and passed every booking to the team, from March to April 2026.
A chat assistant on the operator's own website answers the guest, shows the trips that fit and hands the booking to a person.
A booking assistant for a heli‑ski operator: guests get answers when the office is closed
How a chat assistant on a heli-ski operator's website answered guests at any hour, showed them the trips that fit and passed every booking to the team, from March to April 2026.
A guest is planning a trip. The website answers.
An AI assistant, and a person behind it
In their own words, at any hour
Straight away, and honest about what it can't promise
One tap, and the guest sees every trip
Days, group size, skill level, the season
It knows which trip the guest was looking at
Small groups, deep snow, a lodge to come back to.
A short escape: four days of deep snow, back home in a week.
The one most guests pick: long enough to settle in, short enough to plan.
A full week in the mountains, every day in the air.
Your own helicopter and guide.
Booking request · 2 guests · 5-day trip · week of 9 March. They reply within 24 hours.
Questions answered, day and night.
A person confirms every booking.
On this page
An AI chat on your website that answers visitors and takes booking requests, day and night.
- Guests got an answer at any hour, in their own language, instead of waiting for the office to open.
- Many guests did not type at all. They tapped buttons to see the trips, the lodges and the weather.
- Every booking went to a person on the team. The assistant prepares, people decide.
- Guests asked most about dates and open places. Showing those in the chat is the next step.
The operator
A heli-ski operator selling multi-day trips at the top of its market, run by a small office team. Guests come from all over the world, and most of them look at a trip for weeks before they get in touch.
What slowed them down
Guests look at trips at all hours, often when the office is closed. A question that waits until the next morning is often a booking made somewhere else.
During office hours, the team answered the same questions again and again: which trip suits my level, what is included, how do I prepare, is there space that week.
What we built
A chat assistant on the operator’s own website. A guest asks a question in plain words, and the assistant answers the way someone from the team would.
- It knows the business. Together with the operator we wrote down what it needs to know: the trips, the lodges, safety and how to prepare. The operator checked all of it before the assistant said a word.
- It shows the trips. When a guest asks to see the tours, a window with the trips opens inside the chat. The assistant knows which trip the guest is looking at and carries on the conversation from there.
Small groups, deep snow, a lodge to come back to.
A short escape: four days of deep snow, back home in a week.
The one most guests pick: long enough to settle in, short enough to plan.
A full week in the mountains, every day in the air.
Your own helicopter and guide.
- It speaks the guest’s language. English, German, French and Spanish came up, and it answered in each one.
Small groups, deep snow, a lodge to come back to.
- It hands over to a person. When a guest is ready to book, or asks for a person, the assistant passes the whole conversation to the team.
Small groups, deep snow, a lodge to come back to.
I have questions about this trip.
Hold a spot while I check with my group.
I'm ready to book this trip.
We tested it before guests did
Before it went live, we let AI play different kinds of guests: a nervous beginner, an expert, someone booking for a group, someone fishing for information about competitors. Each test showed us something to improve, and we improved it before the first real guest arrived.
The team keeps the decisions
The assistant prepares, and a person confirms every booking. When a question is beyond it, it says so and passes the guest to the team, together with what was already said, so nobody has to ask twice.
An assistant that cannot hand a guest to a person is a wall, and we do not build walls.
What comes next
Guests asked most about dates and open places. Today the assistant explains how booking works and passes the guest to the team. Showing open dates right inside the chat is the next step.
RomAIx builds AI systems for businesses and writes up the work as it happens.
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