Prrivacy Policy

At RomAIx, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services. Please read it carefully to understand your rights and how we handle your data."

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1. Personal Data We Process

RomAIx processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:

First and last name
Address details
Phone number
Email address
IP address
Other personal data that you actively provide, for example, by creating a profile on this website, through correspondence, and by telephone
Location data
Data about your activities on our website
Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)
List of customer contact details via an app
Internet browser and device type
Bank account number

2. Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data about website visitors who are under 16 years of age, unless they have parental or guardian consent. However, we cannot verify the age of a visitor. We encourage parents to be involved in the online activities of their children to prevent the collection of data about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@romaix.ai, and we will delete that information.

3. Purpose and Legal Basis for Processing Personal Data

RomAIx processes your personal data for the following purposes:

To process your payment
To send our newsletter and/or advertising materials
To contact you by phone or email if necessary to perform our services
To inform you about changes to our services and products
To offer you the possibility to create an account
To deliver goods and services to you
RomAIx analyzes your behavior on the website to improve the website and tailor the offerings of products and services to your preferences
RomAIx also processes personal data if we are legally obliged to do so, such as data required for our tax filings.

4. Automated Decision-Making

RomAIx does not make decisions that have significant consequences for individuals solely based on automated processing. While we use automation to streamline certain processes, all final decisions involving your personal data are made by humans. Automation assists in processing data, but a RomAIx employee always reviews and makes the definitive decision.

5. Data Retention Periods

RomAIx will not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following categories of personal data: 60 days

6. Sharing Personal Data with Third Parties

RomAIx only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

7. Cookies or Similar Technologies We Use

RomAIx only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and for your ease of use. They ensure that the website functions properly and, for example, remember your preferred settings. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. Additionally, you can also delete all previously stored information via your browser settings.

8. Accessing, Modifying, or Deleting Data

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by RomAIx, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization specified by you. You can send a request for access, correction, deletion, data transfer, withdrawal of consent, or objection to the processing of your personal data to info@romaix.ai. To ensure that the request for access was made by you, we ask that you include a copy of your identity document with the request. Make sure to black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. RomAIx also wishes to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so here.

9. How We Secure Personal Data

RomAIx takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@romaix.ai.